Please read this privacy policy (the “Policy”) carefully to understand how we use your personal information. If you do not agree with this Policy, your choice is not to use Knook site and its related sites, applications (App), services and goods or any other website operated by dipoleDIAMOND (company) that links to this Policy (the “Services”).
By accessing or using this App, you agree to this Policy. This Policy may change from time to time; any changes we make to this Policy will be posted on this Site, we may also take any other steps, to the extent required by applicable law, including notifying you and/or seeking your explicit consent to material changes. Changes to this Policy are effective as of the stated "Last Updated" date. Other than where we have sought such explicit consent from you, your continued use of the App or its associated services/offerings after we make changes will constitute acceptance of, and agreement to be bound by, those changes, so please check the Policy periodically for any updates or changes.
This Data Protection and Privacy Policy relates solely to the personal information supplied by you on this website and its associated services. dipoleDIAMOND LIMITED (“dipoleDIAMOND”, “we”, “us”, “our”) operates knook.dipolediamond.com (the “Site/website”). This page informs you of our policies regarding the collection, use, disclosure, processing, and retention of the Personal Information we receive from you when you visit, interact with, and engage on our website, with our product, use our blog, or subscribe to our newsletters or content, engage in any of our programs or service offering.
At dipoleDIAMOND, we value trust and thereby recognize the importance placed on the security and privacy of our visitors and customer’s personal information, which is why our goal is to protect your personal information from unauthorized access in every way that we interact with you on our App.
We comply with global best practices and requirements on privacy and security of users’ personal information as all the information we collect is according to relevant laws and regulations; and we advise that in protecting your privacy, you make decisions that will enable us to provide you with products and services that will help meet your needs.
We use your Personal Information only for providing and improving our services to you, and we assure you that employees, agents, and third-parties who conduct any work on our behalf with regards to providing the best service to you are also in compliance with the highest standard to protect your information.
By using our App , you agree with the collection, transfer, and use of your information to perform our services and contract to you according to this policy.
While you use our App, site, product, register, indicate interest, subscribe or complete forms, and/or participate in any program on our site, we may ask you to provide us with certain personally identifiable information that can be used to give you a better personalized experience. Additionally, we may access publicly available information about you via Microsoft Teams (where our App is available for download and use).
For the purposes of using our App, site and service, information provided by you may be disclosed and used for the below purposes in furtherance of the purpose for which it was provided by you:
- Complaints and disputes relating to your transactions with us.
- Due diligence and necessary investigations in compliance with
regulatory laws.
- Newsletters, Marketing and Promotional materials, and other
information regarding our products and services; and how we can
further serve you better (which you have the right to
unsubscribe from)
Note that we may collect general information on our website visitors for system administration, enhancing user experience, security, and statistical purposes, or for our commercial purposes. Such information does not identify any individual and may include:
- Your Internet Protocol (IP) address
- Your geo-location information
- Your device operating system and browser type & version
- The internet address which referred you to our site
- The date and time you access our site
- The pages visited and duration spent on our site.
So also, Service Providers hosting our website and third party services may use Cookies to collect some of such information for tracking and analytics. However, if you do not accept cookies, you may not be able to access some parts of our Site.
We collect information about you when you provide it to us, when you use our Services, and when other sources provide it to us.
Content you provide through our websites: The Services also include our websites owned or operated by us. We collect other content that you submit to these websites, which include social media or social networking websites operated by us. For example, you provide content to us when you provide feedback or when you participate in any interactive features, surveys, contests, promotions, sweepstakes, activities or events.
Information you provide through our support channels: The Services also include our customer support, where you may choose to submit information regarding a problem you are experiencing with a Service. Whether you designate yourself as a technical contact, open a support ticket, speak to one of our representatives directly or otherwise engage with our support team, you will be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving the issue.
Payment Information: We collect payment and billing information when you register for certain paid Services. For example, we ask you to designate a billing representative, including name and contact information, upon registration. You might also provide payment information, such as payment card details, which we collect via secure payment processing services.
Information we collect automatically when you use the Services: We collect information about you when you use our Services, including browsing our websites and taking certain actions within the Services.
Downloading our app
Our app can be downloaded from Microsoft AppSource/Marketplace a
service offered by Microsoft. Downloading it may require prior
registration with Microsoft and/or installation of the
respective Microsoft software.
Installing our app
As far as we are aware, Microsoft collects and processes the
following data: License check, network access, network
connection, and location information. However, it cannot be
ruled out that Microsoft also transmits the information to a
server in a third country. We cannot influence which Personal
Information Microsoft processes with your registration and the
provision of downloads in Microsoft AppSource. The responsible
party in this respect is solely Microsoft as the operator of
Microsoft AppSource.
Device information
Microsoft may collects information from and about the device(s)
you use to access our app, including hardware and software
information such as IP address, device ID and type,
device-specific and app settings and properties, crashes,
advertising IDs (AAID), information about your wireless and
mobile network connection such as your service provider and
signal strength; information about device sensors.
Contacting us and contracting with us
You can contact us in various ways, and data is always collected
in the process. You provide us with most of the data that we
process when you contact us, such as your name and email
address. This data is collected and processed exclusively for
the purpose of contacting you and processing your request and
then deleted again, provided that there is no legal obligation
to retain it.
We process the Personal Information that arises when you use our
add-ins in order to provide our contractual services. In
particular, this includes our support, correspondence with you,
invoicing, and fulfillment of our contractual, accounting, and
tax obligations. Accordingly, the data is processed on the basis
of the fulfillment of our contractual obligations and our legal
obligations.
Lastly, we process data in the context of administrative tasks
as well as organization of our operations, financial accounting,
and compliance with legal obligations, such as archiving. In
this regard, we process the same data that we process in the
course of providing our contractual services. The purpose and
our interest in the processing lies in the administration,
financial accounting, office organization, archiving of data,
i.e., tasks that serve the maintenance of our business
activities, performance of our tasks and provision of our
services.
The legal basis for processing the above is our legitimate
interest, the provision or initiation of a contractual service,
and your consent.
Further, if you are providing us with Personal Information
relating to a third party, you agree (a) that you have in place
all necessary appropriate consents and (b) that such third party
has read this Privacy Policy. You agree to indemnify us in
relation to all and any liabilities, penalties, fines, awards,
or costs arising from your non-compliance with these
requirements.
Support ticket
If you create a support ticket, we will request Personal
Information and, where applicable, non-Personal Information in
accordance with your request, this may include your name, email
address and other order related data you voluntarily provide.
The data provided is not shared with third parties and cannot
read your data when it is entered. If you submit a support
ticket, we process the data for the purpose of processing and
handling your ticket.
Our employees will also have access to data that you
knowingly share with us for technical support or to import data
into our services. We communicate our privacy and security
guidelines to our employees and enforce privacy safeguards
strictly. The legal basis of the data processing is our
obligation to fulfill the contract and/or our legitimate
interest in processing your support ticket.
Information
collected by us is directly provided by you as you visit our
Site, use the app, fill out forms, and post and share any
additional information voluntarily. We also receive information
involuntarily from you when you are invited or referred to our
Site by someone. In such case, the information received is
limited, such as your email address and contact information, and
such information is used in accordance with the terms of this
policy.
Where relevant under applicable laws, all processing of your personal information will be justified by a "condition" for processing. In the majority of cases, processing will be justified on the basis that:
- you have provided your consent for us to use your personal
information for a specific purpose;
- our use of your personal information is necessary to perform a
contract or take steps to enter into a contract with you (e.g.
to provide you with the services which you have purchased or
indicated interest);
- the processing is necessary to comply with a relevant legal
obligation or regulatory obligation that we have; or
- the processing is necessary to support our legitimate
interests as a business (e.g. to improve our services to you),
subject to your interests and fundamental rights and provided it
is conducted at all times in a way that is proportionate.
We will use your personal information for the following purposes:
- to provide you with quality service and security, to operate
the Site, app, and to perform our obligations to you. For
example, we use the information collected from you to verify
your identity. We also use this information to log your
activity, provide customer support, and contact you from time to
time. The information helps us develop and improve our services
to you and customize and personalize your experience.
- to contact you, as requested by you or otherwise approved by
you.
- to promote and advertise the Knook. For example, we use the
information collected from you for the purpose of sending direct
marketing messages (as detailed below), to show you information
that may be of interest to you, to organize and facilitate
referral programs, contests, or other promotional activities or
events.
- to maintain appropriate business records, to comply with
lawful requests by public authorities, and to comply with
applicable laws and regulations or as otherwise required by
law.
We will ask for your consent before using information for a
purpose other than those set out in this Policy.
Direct marketing:
- We use your personal information to send you direct marketing
communications about our products, services, or promotions from
Knook that may be of interest to you or our related services.
This may be via email, SMS, telephone, or targeted online
advertisements.
- In most cases, our processing of your personal information for
marketing purposes is based on our legitimate interest, although
some cases (such as where required by law) will be based on your
consent. You have a right to prevent direct marketing of any
form at any time - this can be exercised by following the
opt-out/unsubscribe link attached to each communication.
- We take steps to limit direct marketing to a reasonable and
proportionate level, and to send you communications which we
believe may be of interest or relevance to you, based on the
information we have about you.
Your personal information is retained by us for as long as the purpose for which the information was collected continues; thereafter, it is destroyed or returned to you. However, we may retain your information only in compliance with legal, regulatory or accounting requirements or to protect our business interest. e.g. so that we have an accurate record of your dealings with us in the event of any complaints or challenge.
Share of Information with Third-Parties
We do not share, sell, transfer, or rent your personal
information to third parties without your consent. Below are
instances in which we may share your personal information with
third parties:
- In the event of a business transaction, such as a merger,
sale, transfer of all or a portion of Knook or dipoleDIAMOND's
business
- Where we are required by law, order or request from law
enforcement agencies, public authorities, regulatory
authorities, commissions, judicial authority or other parties
with such right. Where doing so is reasonably necessary to
comply with legal process.
- To service providers to enable us to provide the services we
offer you.
- Sharing of information with our corporate affiliates that are
related by common control and for the purpose of providing our
services to you.
Cookies are files with a small amount of data, which may include an anonymous unique identifier sent to your browser from our web server and stored on your device hard drive when you visit certain parts of our site. Cookies do not enable us to gather personal information about you unless you provide the information to our server. Like many sites, we use cookies to collect information, and you can instruct your browser to block and refuse all cookies or to notify you when a cookie is being sent before it is automatically stored.
The security of your personal information is important to us,
which is why with Knook and it's affiliated sites, you need not
lose sleep about your privacy security. We have developed and
put in place strict policies and procedures to safeguard your
personal information. This does not fall short of ensuring
employee training on the proper management of customer’s
personal information.
Also, both our company and our Service providers comply with
strict confidentiality in protection of the personal information
we receive, but we will like you to note that no method of
transmission over the Internet or method of electronic storage
is 100% secure. While we strive to use commercially acceptable
means to protect your personal information, we cannot guarantee
its absolute security.
Our website may include links to other third-party web sites. These links to external third parties are offered as a courtesy and a convenience to our customers. When you visit these sites, you will leave our website and will be redirected to another site. We do not control linked third party web sites. We are not an agent for these third parties nor do we endorse or guarantee some of their products except where expressly stated. We make no representation or warranty regarding the accuracy of the information contained in linked sites.
We suggest that you always verify the information obtained from linked websites before acting upon this information. Also, please be aware that the security and privacy policies on these sites may be different from our policies, so please read third party privacy and security policies closely. If you have questions or concerns about the privacy policies and practices of linked third parties, please review their websites and contact them directly. This privacy policy applies solely to your Personal Information collected by us.
As we gather personal information supplied by you to our web
site, you also retain the right to be informed of the use of
your personal data gathered; the right to access the information
we hold about you; right to restrict the processing of your
information for the purposes they are furnished either by
canceling the transaction process or withdrawing your consent;
the right to rectify or make changes to information of personal
data supplied where it is inaccurate or incomplete, right to
deletion of personal data held by us.
We will assist where we can where you want to exercise such
rights against third parties we work with or have supplied you
personal information to in processing of your request.
This policy may be updated from time-to-time as new products, services, and features may require changes to our Internet Privacy Policy. The effective date of our policy will always be clearly displayed. If we make any changes regarding the use or disclosure of your personal information, we will provide you with prior notice and the opportunity to opt-out of such disclosure if required by law. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified/updated Privacy Policy.
If you have any questions about our privacy policy or concerns about our privacy practices, please contact us at [email protected]
This Privacy Policy is Effective from July 15, 2024